Fair Use Policy.
The following Fair Use Policy (FUP) applies to all website developments / design services provided by OurLocal.uk to the Customer. (OurLocal.uk is a trading style of Our Local Business Limited).
This FUP must be read in conjunction with our Terms and Conditions.
It is not necessary for any Customer to have signed an acceptance of the FUP for it to apply. If a Customer purchases this product then the Customer will be deemed to have satisfied themselves as to the terms applying and have accepted our Terms and Conditions and this FUP in full.
If you are unsure if any of your requirements may fall outside this FUP then please contact a member of the OurLocal.uk team to discuss.
In all circumstances the Customer will provide OurLocal.uk with all necessary co-operation, information, data, content and support that may reasonably be required by OurLocal.uk for agreed work to be completed. Failure to do so could result in the completion of the service at whatever state it resides at that time. A 3 month grace period will be given where the work can continue. Thereafter, we reserve the right to conclude the work. Under such circumstances no refund will be granted.
The Customer must obtain permission and rights to use any information or files that are copyrighted by a third party. The Customer is further responsible for granting OurLocal.uk permission and rights for use of the same and agrees to indemnify and hold harmless OurLocal.uk from any and all claims resulting from the Customer’s negligence or inability to obtain proper copyright permissions.
OurLocal.uk cannot accept responsibility for any alterations made by the Client either during or after agreed work has been completed. Such alterations include, but are not limited to additions, modifications or deletions.
Standard Media Delivery
Unless otherwise specified, this Agreement assumes that any text will be provided by the Customer in electronic format (ASCII text files delivered via e-mail) and that all photographs and other graphics will be provided electronically in .gif, .jpeg, .png or .svg format.
Any data provided must be done so in an agreed structure. OurLocal.uk will not be responsible for rearranging, refactoring, transposing or manipulating a customer’s data in anyway.
Development and Customisation
We continue to develop our systems and release new features, enhancements and bug fixes. We will, wherever possible, allow customers to suggest new features. Acceptance and development of any suggested features or enhancements is solely at the discretion of OurLocal.uk. We will not accept any requested feature that is likely to negatively affect our service or the user experience for other Customers.
As an off-the-shelf product it is not possible to tailor the system to work specifically for one customer.
Assited Set-Up Service Dedicated Time
A small number of users are responsible for generating large volumes of work for our development team, which can impact the service we offer to our other customers. Our FUP is designed to ensure that all of our customers receive a fast and reliable service. As such we must impose the following restrictions:
We offer up to 2 sets of changes – up to 1 month from receiving your first Live Demo.
1 month With our Assisted Service, you get up to 1 month to request changes, (max of 2 sets of changes), to make sure you are completely satisfied with the end product before going live.